Legal notice

legal information

balls. is a comfort food restaurant in Bucharest, operated by Bistro cu Chiftele S.R.L.. shop.balls.ro is the official merch store of balls. Bucharest.

We want things to be simple, clear, and easy to understand. This page brings together the key legal information about the store, consumer rights, and how any issues after purchase can be resolved.

merchant details

Trade name: balls.
Operator: Bistro cu Chiftele S.R.L.
Company registration number: 40584642
Registered office: Bucharest, Romania
Work address: Bd. Dacia 114, Bucharest, Sector 2, Romania
Email: buongiorno@balls.ro
Phone: +40 312 296 682

about the store

shop.balls.ro is the official merch store of balls. Bucharest. Here you will find clothing and accessories inspired by the restaurant, made to order through our production partner Printoteca.

The products are made in a made-to-order system, which means they are produced after the order is placed, not kept in stock.

product information

We do our best to make sure the images, descriptions, and prices shown on the site are accurate and up to date. However, small differences in color, appearance, or print placement may occur depending on the screen used or the production process.

Product descriptions, availability, and prices may change without prior notice.

orders and delivery

An order is considered accepted only after it has been confirmed by balls. and after payment has been processed.

Delivery times include both production and courier transit. Because these are made-to-order products, delivery may vary depending on order volume, time of year, and courier processing times.

If any delays occur, please contact us at buongiorno@balls.ro or through the contact form on the site.

returns and non-conforming products

For made-to-order products, returns and exchanges are handled according to our Shipping & Returns policy.

If a product arrives damaged, incorrectly printed, or different from what you ordered, please contact us as soon as possible. In such cases, we may ask for photos and order details so we can review the situation and find a solution.

consumer rights

Consumers have legal rights regarding accurate information, proper delivery, remedies for defective products, and fair complaint handling.

If you have an issue with an order, the first step is to contact us directly. In most cases, this is the fastest and simplest way to solve the problem.

alternative dispute resolution

If a disagreement cannot be resolved directly, consumers may use the Alternative Dispute Resolution (ADR) mechanism coordinated by ANPC.

ADR is a procedure designed to settle disputes between consumers and merchants amicably, without going to court. It is intended to be quick, accessible, and less bureaucratic.

The ANPC ADR platform is available at:
https://reclamatiisal.anpc.ro